Q: Is my credit card information safe and secure when ordering at TrailTents.com?
A: Yes, we have a completely secure merchant account system that automatically & securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.Click here to learn more about our security practices.

Q: How will my item be shipped?
A: All orders will be shipped via Fed Ex,USPS or UPS. Depending on item will determine which shipper is used

Q: Once purchased, when will I receive my product(s)?

A: Once your item has been placed it will be shipped on same or next businss day. After item has been shipped you should receive your item within 5-7 business days for ground shipment or 1-3 business days with UPS,USPS or Fed Ex.

Q: What shipping methods are available?
GROUND: 5-7 business days.
2-3 DAY: Item(s) will ship out same day or next business day(depending on when order was placed)for 2-3 business day delivery.
1 DAY shipment is available, contact us for ordering procedures

Q: How will I be notified of shipping status?
A: You will be sent a tracking # within 1-2 business after item(s)has shipped via email for shipment delivery status.

Q: Do you accept checks or money orders?
A: Yes, Money orders are accepted as long as they can be drafted within U.S, Checks are welcome made payable to Trail Tents.
Your product will be shipped after payment has been processed and clears our bank account, personal checks can take 5-7 days, money orders are processed and cleared imediately.

Send payment to:
Trail Tents
PO Box 245
Winnebago, Illinois. 61088

What is your return policy?
Click here to view our return policy

Do you take international orders?
Unfortunately not at this time, just orders placed in the United States.

How can I place my order if I have problems with website?
If you should have any difficulties placing your order online please give us a call @ 866-917-4083 and we would be happy to take your order over the phone.

Q: How can I contact Customer service?
A: Please contact us with your questions,comments or concern and will be handled within 1-2 business days.

Q: Do I have to pay sales tax on my purchase?
A: No, unless your purchasing within Illinois.

Q: What happens if my item is placed on Backorder?
A: Please refer to our return policyClick here to view our return policy

Q: Do you offer a warranty?
A: Yes, We offer a manufacturers warranty, please refer to our Warranty pageClick here to view our warranty page

Q: Is it necessary to seam seal my tent before using the first time?
A: We recommend reviewing the manufacturers maintenence guide provided with your purchase.

What is your policy for exchanging an item?
Please refer to our return policyClick here to view our return policy

Q: What is your privacy policy?
A: Click here to view our privacy policy.