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Thanks for visiting TrailTents.com Your Backpacking tent source.
If there is anything we can do to make your next visit more helpful please feel free to contact us by email or call the Toll free number listed below. We assure you will hear from us within 24-48 hours. Have a Great Day!
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Email: support@trailtents.com
Phone : 877-864-5609
Or for immediate assistance 9:00a-5:00p(cst)Mon-Sat.
Phone : 815-289-9043
Address: 3708 Lakeview Dr.
Winnebago, IL. 61088
UPS will not guarantee any ground shipments after next Tuesday 12/11/07.
3 Days Select orders must be in by 12/17 in order to be received by Christmas.
2 day orders must be in by 12/18 in order to be received by Christmas.
Overnight orders must be in by 12/19 in order to be received by Christmas.
METHODS OF PAYMENTS:
We accept Visa Mastercard and Pay Pal for immediate processing. You may also pay with a cashiers check, money order or personal check made payable to contact information below. Once we receive your check or money order it will be deposited and once cleared your item will be shipped, please make sure you include the item you would like to order along with item # and address for item to be shipped to. If you are using one of these methods please contact us prior ordering with personal check or money order. Cashiers check and money orders payable in U.S. and can be drawn from a U.S. bank.
Address to send Personal check, Cashiers check or Money order:
Trail Tents c/o Randy McCauley
3708 Lakeview Dr.
Winnebago, IL. 61088
SHIPPING INFORMATION:
All Orders are shipped within 1 business day from the date order is received excluding weekends and holidays.
ground shipments are received by our customers within 3-5 business days, however depending on location could take up to 7 days from the date we ship the order.
All Ground, 1, 2 or 3-day shipment options provided by UPS, FED EX or USPS with carrier selected by Trail Tents.
WANTING TO ASSURE ITEM AVAILABILITY ON ITEM FOR 2 OR 3 DAY SHIPMENT:
To ensure item availability for 2 or 3 day delivery please call us prior ordering
during normal business hours, if you reach us after hours please leave a message to include your name, phone number we can reach you at, item name & item number along with an address for shipment. We return all phone calls 7 days a week from 8:00a-9:00p.
If you proceed with your order for 1, 2 or 3 day delivery and item is NOT available Customer will be responsible for a 5% processing fee.
MILITARY ADDRESS:
If you have an APO/FPO address when your order is shipped, it will take approximately 3-5 days to arrive at the military drop off in the United States on east or west coast. After drop off, the Military Postal Service Agency (MPSA) takes responsibility for your shipment and it will be processed through the military mail system. Because of this there is no in-transit tracking. Military mail distribution tries to deliver a package on an average of 12 business days, but due to uncontrollable situations, it may take up to 6 weeks.Please be advised that we take no responsibility for shipments to APO/FPO's since they cannot be tracked once they are received by the military.
Items which offer FREE SHIPPING apply only to the 48 States and do not include APO/FPO's or Hawaii. To fulfill orders without delay to APO/FPO's or Hawaii please contact us for further details.
Customers are responsible for all shipping charges that are refused upon delivery in addition to a 15% restocking fee which will be at discretion of Trail Tents. This policy applies to all products, including items that are promoted as free shipping.
All shipping fees will be shown prior to purchase during checkout. Please note that size limitations on certain items may need additional shipping charges after order is placed. If this occurs we will contact you prior to shipment.
CALCULATING SHIPPING COST FOR ORDER:
You can find out how much shipping is going to be by going to your shopping cart and clicking on the Check Out button. Enter your shipping address and choose a shipping method, then click Continue to see the shipping costs. You will always be able to see the shipping costs before you are asked for credit card information. If you have any questions reguarding shipment of your item please contact us-support@trailtents.com
If your item is placed on backorder your item will be shipped upon availability. see our-Return Policy
We appreciate your business and patience while we fill your order as effeciently as possible.